If you've owned the device for less than a year it's likely still under manufacturer warranty. For continued use, make sure to keep the device plugged into a wall socket. Oh no, hate to hear that the device became damaged while you were performing troubleshooting steps. There are no signal strength lights, and now there's no green light for the battery. The info light blinks green, which I understand it's supposed to. One more thing, about the lights on the front of the box: The on-off is solid green, as is the WiFi connection. I do, however, have an outlet that still works (for now). While taking out or putting back in the box's battery, looks like I broke one of the metal tabs off, so I no longer have power backup. I did connect this morning with an ATT Customer Service rep via my cheapo Tracfone (we live in the country), but unfortunately she gave up calling me back after getting cut off five times. The box is set up next to a window, and since signing up with ATT 4-5 months ago, we've only had problems with reception a handful of times. The only box identification is the SKU #: AT&T 6807B. The wireless internet box was provided by ATT when we signed up for the internet service and home phone, which replaced our landline. The home phones are Full Duplex Speakerphone Vtech cordless phones, and we have three in the house.
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